Privacy Policy
Last Updated: July 1, 2023
1. Introduction
OPEN SOFT LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our monitoring services, or interact with us in any way.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms of Service.
If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
2. Information We Collect
2.1. Information You Provide to Us
We may collect information that you provide directly to us, including:
- Account Information: When you register for an account, we collect your name, email address, password, company name, and billing information.
- Payment Information: When you subscribe to our services, we collect payment details, billing address, and other financial information necessary to process your payment.
- Communications: If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and any attachments you send us, and any other information you choose to provide.
- Customer Support: When you seek assistance from our customer support team, we collect information necessary to resolve your inquiries.
- Survey Responses: If you participate in our surveys, we collect your responses and feedback.
2.2. Information We Collect Through Your Use of Our Services
When you use our services, we may collect certain information automatically, including:
- Monitoring Data: We collect performance metrics from the servers, networks, and systems you choose to monitor, such as CPU usage, memory usage, disk space, network traffic, response times, and status codes.
- Log Files: We may log information when you access and use the services, including your browser type, access time, pages viewed, your IP address, and the page you visited before navigating to our website.
- Device Information: We collect information about the device you use to access our services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
- Location Information: We may collect and process information about your location, including general location based on IP address.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our services and hold certain information. For more information about our use of cookies, please see Section 9 below.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process transactions and send related information, including confirmations, invoices, technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and requests, and provide customer service
- Communicate with you about products, services, offers, promotions, and events, and provide other information we think may be of interest to you
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity
- Debug to identify and repair errors in our services
- Protect the rights, privacy, safety, or property of NETMONITY, you, or others
- Comply with applicable laws, regulations, or legal processes
4. Information Sharing and Disclosure
We may share your information in the following situations:
4.1. With Your Consent
We may share your information when you specifically authorize us to do so.
4.2. Service Providers
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
4.3. Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4.4. Legal Obligations
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.
4.5. Protection of Rights
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the services within a secure environment.
Our security measures include:
- Encryption of data in transit using TLS 1.3
- Encryption of sensitive data at rest using AES-256
- Regular security assessments and penetration testing
- Strict access controls and authentication procedures
- Ongoing security training for our staff
- Regular monitoring for unauthorized access or data breaches
6. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
For monitoring data specifically, retention periods vary by plan type as specified in our service description, typically ranging from 30 days to 2 years.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
7.1. Access
You have the right to request copies of your personal information. We may charge you a small fee for this service.
7.2. Rectification
You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
7.3. Erasure
You have the right to request that we erase your personal information, under certain conditions.
7.4. Restriction of Processing
You have the right to request that we restrict the processing of your personal information, under certain conditions.
7.5. Objection to Processing
You have the right to object to our processing of your personal information, under certain conditions.
7.6. Data Portability
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at privacy@netmonity.com
8. International Data Transfers
Our servers are located in the United States, Europe, and Asia. If you access our services from outside these regions, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in these countries and other countries.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with applicable data protection laws when transferring your personal information outside of these areas. We may transfer your personal information to countries that have been deemed to provide an adequate level of protection, use specific contracts approved for use in these regions which give personal information the same protection it has in these regions, or use other appropriate safeguards.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our services and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
We use the following types of cookies:
- Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
- Analytical Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
10. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- By email: privacy@netmonity.com
- By mail: OPEN SOFT LLC
30 N Gould St Ste R
Sheridan
WY 82801